By Andrea Chiarini
The major objective of this paper is to match and speak about the evolution of six very important administration structures: jap overall qc (JTQC), overall caliber administration (TQM), Deming’s method of Profound wisdom, enterprise strategy Reengineering (BPR), Lean considering and 6 Sigma. certainly the contribution of this paintings lies within the concurrent research and category, by way of the technique of a literature evaluate, of the consequences and demanding implementation elements of the six structures. Deming’s Plan-Do-Check-Act (PDCA) has been used to categorise the findings from the literature review.
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Extra info for From Total Quality Control to Lean Six Sigma: Evolution of the Most Important Management Systems for the Excellence
Sample text
They are: results and benefits; management style; deployment of the system; employee management, deployment and participation; voice of the customer; tools, techniques and IT; optimisation of the system; day-by-day check and control of the results; review of the system. All the six systems share customer satisfaction as a common tract. COPQ is pursued in the systems linked to quality such as JTQC, TQM, Deming’s, Six Sigma as well as Lean but in different ways. JTQC is focused on quality assurance, TQM and Six Sigma manage COPQ according to Harrington’s classification (1986) who divided them into external and internal, these latter further divided into prevention, appraisal and defective costs.
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