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By A.V. Feigenbaum

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To help all people lead healthy lives. To make people away from home feel they are among friends and really wanted. To give unlimited opportunity to women. To give ordinary folk the chance to buy the same things as rich people. To experience the sheer joy of advancing and applying technology for the benefit of the public. Dedicated to perfecting vision and enhancing life. To be premier purveyor of the finest coffee in the world while maintaining our uncompromising principles while we grow. To provide financial protection to an expanding customer base with a commitment to best value.

Leaders in many organizations are responsible for bringing the vision to life. They achieve this by communicating the vision regularly, by creating narratives that illustrate the vision, and by acting as a role model who embodies the vision. Leaders create short-term objectives compatible with the vision and encourage others to craft their own personal vision compatible with the organization’s overall vision. 8 First, it must reflect the inner personal needs, values, and motivations of members of the organization.

This requires communicating with all levels in the organization, as well as the ability to inspire, persevere, explain, convince, and incentivize. Leadership style must be picked with care. Getting people to understand and agree is vital, but getting them to perform is even more difficult. This is where a leader must act as a champion, monitor the organization, encourage, reinforce, reward, promote, and control. Expect, but also inspect. 7 Improving Leadership I not only use all the brains that I have, but all that I can borrow.

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