Read e-book online I Know It When I See It: A Modern Fable About Quality PDF

By John Guaspari

The myth that bought 126,000 copies is now to be had in paperback. the key to the good fortune of i do know It whilst I See It lies in its trendy supply of a significant subject. A succinct and interesting enterprise myth, it tells the tale of "Punctuation, Inc.," and offers an easy message approximately caliber.

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Extra info for I Know It When I See It: A Modern Fable About Quality

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They respected and admired him. if The Boss had something to say, they were ready to listen. "You all know," said The Boss, "that Punctuation Inc. " shouted the workers. The Boss could hear their cheers in his office, and he was pleased. " shouted the workers. " That too made The Boss smile. " shouted the workers. The Boss smiled again. "The issue seems to be Quality," he said. "So starting today, Punctuation Inc. " shouted the workers. The Boss was grinning now. " enthused The Boss. It was so quiet you could hear a comma drop.

We've doubled the work force. To lay people off would be a breach of faith. It would make morale go down even further. "If morale goes down, Quality goes down. If Quality goes down, market share goes down. "If market share goes down, profitability goes down. "And if profitability goes down much further, Punctuation Inc. goes down. " They were silent for a moment. Then the left-hand man spoke. "You saved us from a serious mistake. That's why you're The Boss," he said. "And it sure was a lot easier to prevent the mistake from happening in the first place Page 47 than to have to fix it after the fact," said the right-hand man.

These are all good, valid points," he said. " By now it was quite late. But The Boss couldn't even entertain any thoughts of going home to sleep. 's Quality problems. "Customers keep telling us we've got Quality problemsthat they buy from Process Inc. because of Quality. " The Boss exclaimed in frustration. " The Boss was moving from frustration to anger. "If they care so much about Quality," his thoughts roared on, "why don't they ask us for our Quality records? "We've got our specifications, and they're tight specifications!

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