By Carolyn Nilson
Lunch and study is full of ready-to-use actions designed for full-time running shoes, managers, staff leaders, supervisors, and an individual else who acts as a coach inside of their association. The actions are on-the-job studying periods that discover specific issues correct to just about any workforce or crew. all of the 25 classes is a quick 55-minute studying event that's in accordance with the easiest rules of dialogue and mirrored image, artistic considering, challenge fixing, and motion making plans. all of the book’s actions are prepared in a step by step model and comprise every thing a consultation chief must behavior a profitable studying occasion, from dialogue starters and job handouts via feedback for wrapping up the consultation.
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Extra info for Lunch and Learn: Creative and Easy-to-Use Activities for Teams and Work Groups (Pfeiffer Essential Resources for Training and HR Professionals)
Example text
Talk through characteristics of listening on the job, working toward a definition that is comprehensive and appropriate for this company. The focus should be a description of the way things should be regarding listening at this company. Remember to acknowledge the contributions and point of view of many participants in the group. 6. Now continue discussion of listening at this company by using the term “listening skills,” turning participants’ attention to what they might have to do in order to develop the skills they need.
Poor quality of information, time wasted on irrelevant information, too much information, lack of consistency in focus, irrelevance, and unclear communication channels are some of these factors. • EXAMPLES 5. Now turn the discussion to examples from their own experiences. Challenge the group to think about the many kinds of communication in this company: face-to-face one-to-one, face-to-face leader-to-group, online one-to-one, online networked, written memos, corporate videos, CDs, DVDs, telephone calls, newsletters, newspapers, team meetings, collaborative efforts across departments or functions or continents, coaching, mentoring, informal learning together, and so on.
DEFINITION 8. Now turn participants’ attention to their organization’s customers for a definition of customer differentiation here. Lead a discussion based on the following questions and record answers on the flip chart, or ask for a volunteer scribe to record answers: • How does this company find customers? • How does this company differentiate them one from the other? • Do you use “leading indicator groups” of key customers to inform your creative processes? Sales? • Can you spot customer trend leaders?
